Welcome to our Frequently Asked Questions (FAQ) section.
Here, you’ll find answers to common inquiries about our products, services, and policies. We’ve compiled this resource to save you time and provide clarity on the topics most frequently asked by our customers.
If you don’t find the information you’re looking for, feel free to reach out to us directly. We’re always here to help!
Our product is designed with a focus on quality and performance, using advanced technology and high-standard manufacturing processes to ensure the best user experience. Whether it’s durability, functionality, or aesthetics, we strive for perfection in every aspect.
To select the right product, consider your specific needs and usage scenarios. If you’re unsure which product is best for you, feel free to reach out to our customer service team. They will be happy to provide personalized advice and recommendations.
To keep your product in optimal condition, please follow our cleaning and maintenance guidelines. Each product may have different care instructions, so refer to the product manual or contact our customer support for detailed care instructions.
If you experience any issues with the product, please contact our customer support team via our hotline or online support. Our dedicated team will assist you promptly and ensure your concerns are addressed effectively.
YRO is mainly engaged in the research and development, production and sales of low voltage components and photovoltaic related products.
YRO’s products strictly adhere to international quality standards. Low voltage components like automatic transfer switches for dual power supplies and circuit breakers have passed CE, UL and other certifications. These certifications indicate that our products have reached the internationally recognized level in terms of electrical safety and performance stability. In the production process, we adopt an advanced quality management system, and every link from raw material procurement to finished product delivery is strictly inspected to ensure reliable product quality.
We offer competitive prices. In terms of cost performance ratio, YRO’s products are based on high quality materials and advanced technologies. While ensuring long term stable operation, they can save customers a lot of later maintenance costs and potential losses caused by equipment failures. Compared with similar products of other brands, our products have price advantages under the same quality, or provide more functions and better performance within the same price range.
YRO has a complete after sales service system. In case of product failures, we will respond within 24 hours after receiving the notice.
YRO has a powerful product customization ability. We can customize the production of low voltage components and photovoltaic products according to customers’ special requirements, such as specific voltage and current specifications, as well as personalized functional requirements.
YRO provides customers with comprehensive technical support, including product selection guidance, recommending the most suitable low voltage components or photovoltaic products according to customers’ electrical equipment and usage scenarios; providing installation and commissioning technical support to ensure the correct installation and operation of products; and also providing technical consultation during the use process to answer customers’ questions about product performance, maintenance and other aspects.
YRO maintains a reasonable inventory level. For commonly used specifications of low voltage components and photovoltaic products, a certain quantity of inventory is kept to ensure that customer orders can be met in a timely manner. Meanwhile, we have established close cooperative relationships with suppliers and can quickly obtain raw materials for production to replenish inventory, so as to ensure the stability of supply even when the market demand fluctuates greatly.
YRO is an enterprise with a good reputation. It has been operating in the industry for many years without any bad records. We have complete production qualifications, including relevant production licenses and quality system certifications. Meanwhile, we actively participate in the formulation of industry standards and activities of industry associations.
YRO’s low voltage components include but are not limited to circuit breakers, isolation switches, dual power transfer switches, surge protection devices, voltage protectors and fuses.
YRO’s combiner boxes gather the outputs of multiple photovoltaic modules together, provide over current protection through fuses or circuit breakers, and have built in lightning protection modules to effectively resist the impact of lightning strikes or surge voltages. In addition, the combiner boxes optimize the wiring structure of the system, reduce the number of cables, and lower construction and maintenance costs.
They are applicable to the protection and control of low voltage distribution systems, industrial control systems and photovoltaic grid connected systems.
The protection level of YRO’s combiner boxes and some products reaches IP65 and above, which can be used in outdoor environments.
You can visit the download page on YRO’s official website or directly send an email to obtain the files.
The products are sold to Europe, North America, Asia, the Middle East and Africa and other regions.
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